The loyalty effect : the hidden force behind growth, profits, and lasting value Frederick F. Reichheld with Thomas Teal.

The loyalty effect : the hidden force behind growth, profits, and lasting value Frederick F. Reichheld with Thomas Teal.
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Book's title: The loyalty effect : the hidden force behind growth, profits, and lasting value Frederick F. Reichheld with Thomas Teal.
Library of Congress Control Number: 95039972
International Standard Book Number (ISBN):0875844480
System Control Number:(Sirsi) 1101221
System Control Number:1185-33160
Library of Congress Call Number:HF5415.5 .R438 1996
Dewey Decimal Classification Number:658.4
Personal Name:Reichheld, Frederick F.
Publication, Distribution, etc.:Boston . Harvard Business School Press, (c)1996.
Projected Publication Date:9603
Physical Description:322 p. : ill.
Bibliography, etc. Note:Includes bibliographical references and index.
Personal Name:Teal, Thomas, 1937-
Rubrics: Customer relations
Consumer satisfaction
Job satisfaction
Labor productivity
Loyalty

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